e-Governance to the Door Steps of the Citizen through Village and Ward Secretariats – Vizianagaram Municipal Corporation

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Effective Service Provision to Citizens

Nomination

  • Delivery of 90% of services at mandal headquarters which is a burdensome process.
  • No proper validation system to decide eligibility of citizens to get benefit of welfare schemes.
  • Lack of manpower & technology like web portals and apps leading to delay in service delivery.
  • No awareness in public leading to lack of  accountability in schemes and service delivery.

Achievements

  • Delivery of 95% services at secretariat level at a 500m radius saving money and time for citizens.
  • Unified access to e-services through Secretariats to the door steps of every citizens in the state.
  • Bringing large-scale transformation in public service delivery with portals and mobile applicastate.
  • Designing application forms to take minimal information towards paperless service delivery.

SKOCH Award Nominee

Category: Other – Municipality
Sub-Category: Other – Municipality
Project: e-Governance to the Door Steps of the Citizen through Village and Ward Secretariats
Start Date: 2019-10-02
Organisation: Vizianagaram Municipal Corporation
Respondent: Mr R Sree Ramulu Naidu , Municipal Commissioner
https://vswsonline.ap.gov.in/
Level: Executive


For more information, please contact:
Mr R Sree Ramulu Naidu , Municipal Commissioner at commvzm@yahoo.com


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