Introducing Contactless Online Services, Providing COVID Support & Skill Training on Driving for Youths – Transport Department, Govt. of Assam


SKOCH Award Nominee

Category: Transport – State Department
Sub-Category: subTransport – State Department
Project: Introducing Contactless Online Services, Providing COVID Support & Skill Training on Driving for Youths
Start Date: 2021-04-01
Organisation: Transport Department, Govt. of Assam
Respondent: Mr Adil Khan, Commissioner of Transport, Govt. of Assam
https://comtransport.assam.gov.in/
Level: Club Plus


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Case Study

Online Procurement System for Farmers.

Introduction:

The Transport Department which is entrusted with keeping the roads safe has championed in many verticals. Along with providing door-step services to citizens it even helped the drivers, conductors, and handymen survive through the pandemic.

Problem:

Due to the sudden rise in covid cases, followed by imposed restrictions, drivers, conductors, and handymen of private inter-district buses were adversely affected. There was a need to reduce the crowd in DTO offices. 

Solution:

Transport department launched Aadhaar based contactless services for issuance of learner’s license, issuance of duplicate driving license, and renewal of driving license. It trained 50 youths from each constituency across Assam and provided one-time financial assistance to drivers, conductors, and handymen. 

Outcomes:

The paradigm shift in service delivery has impacted the transport sector and its engagement with the citizen in a positive manner. Moreover, skill training has led to increased road safety awareness and employment.

Challenges:

Identification of true beneficiaries from fake applicants who wanted to avail of the monetary benefit. It was also difficult to select youth and motivate them to participate in driving skills training.

Innovation:

The department introduced a new option of non-Aadhaar based authentication along with a web portal dedicated to paperless documents submission.

Opportunities:

The plan is to make 17 more driving license and vehicle registration-related services online. 

Summary:

The set of services aimed towards increased citizen-centric and user-friendly approaches has succeeded in taking the services of the department to the doorstep of the citizens thus strengthening public governance and brand building of Government among the citizens.


For more information, please contact:
Mr Adil Khan, Commissioner of Transport, Govt. of Assam at report.ctassam@gmail.com


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