Performance Improvement Measures – Southern Power Distribution Company of Telangana
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Making Billing More Consumer-Friendly
Nomination
- Need for a mechanism to ease out complaint registering
- Difficulty in online bill payment through mobile apps, web, and electricity revenue offices
- The issue surrounding how the service complaints are handled
- Difficulty in addressing consumer services
Achievements
- Online bill payments through a mobile apps, website,s and electricity revenue offices
- Spreading fuse off call centers responding to complaints and optimizing internal operation using Section Automation System Application
- Establishing a centralized call center and routing files through E-office
- Self-billing of services for getting timely bills during a pandemic
SKOCH Award Nominee
Category: Services – State Owned Enterprise
Sub-Category: Services – State Owned Enterprise
Project: Performance Improvement Measures
Start Date: 2019-06-01
Organisation: Southern Power Distribution Company of Telangana
Respondent: Mr Laxmi Naryana Naik, DE Technical to CMD
www.tssouthernpower.com
Level: Executive
For more information, please contact:
Mr Laxmi Naryana Naik DE Technical to CMD at detcmd@tssouthernpower.com
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