Electricity Command Control Centre (ECCC) – Southern Power Distribution Company of Telangana limited
Electricity Command Control Centre (ECCC)
Problem
- Resolving the Power outages issues received from consumer.
- Voltage fluctuation was also an issue.
- Resolving CSC complaints through TGSPDCL app, website and social media.
- Rectifying the other complaints like tree branches touching to the line, etc.
- All the above complaints resolving within specific time interval.
Solution
- OMS (outage management system) for monitoring the complaints.
- Twitter Grievance site for registration & rectification of complaints.
- 1912 complaints using Convex Application software for monitoring and dispatching to the field staff or officers.
- Resolving the issue through district level Control rooms are established
- Attending the complaints ASAP, GPS vehicle is launched in operation side.
Outcomes
- Minimizing of interruption time to consumers.
- Quickly resolving the complaints.
- Reliable supply to consumers.
- Receiving the feedback of complaints from consumer in social media platform.
- Improving customer satisfaction by attending the complaints immediately.
SKOCH Award Nominee
Category: Government Undertaking
Sub-Category: Government Undertaking
Project: Electricity Command Control Centre (ECCC)
Start Date: 4-23-2024
Organisation: Southern Power Distribution Company of Telangana limited
Respondent: Musharraf Faruqui
http://www.tgsouthernpower.org/
Level: Club
See Presentation
Gallery
For more information, please contact:
Musharraf Faruqui at cmd@tssouthernpower.com
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