Customer Integrated Management Service (CIMS) – Odisha Mining Corporation Limited
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Customer Integrated Management Service (CIMS)
Nomination
- Lack of transparency in the sales process.
- No centralized payment system and quality analysis reporting
- Delay in the refund process.
- The grievance addressal was offline, not transparent and without an approval process.
Achievements
- Business sales process automated.
- Buyers can now view every transaction/sales document using web/mobile applications.
- Centralised payment gateway system is integrated.
- The sales contracts refund process is automated.
SKOCH Award Nominee
Category: Manufacturing – State Owned Enterprise
Sub-Category: Manufacturing – State Owned Enterprise
Project: Customer Integrated Management Service (CIMS)
Start Date: 2020-12-01
Organisation: Odisha Mining Corporation Limited
Respondent: Mr Biswajit Pattnaik, Executive Director, Business Excellence & TQM
https://cims.odishamining.in/
Level: Executive
For more information, please contact:
Mr Biswajit Pattnaik, Executive Director, Business Excellence & TQM at biswajit.pattnaik@odishamining.in
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