Registration of Tourism Operators – Department of Tourism, Tamil Nadu

The best way to show your appreciation for this project is to click some advertisements and keep a count of how many you clicked. You will be asked for the number of advertisements that you clicked before you can vote. The money generated through this supports our social action.

Increasing the Growth of Tourism

Problem

• Unregulated tourism service providers hampering the quality of services to domestic and international tourists

• Lack of clarity of scope, definitions and eligibility for tourist operators 
• Requirement of prohibition of unlicensed activities
• Safety issues due to unmonitored conduct of activities
• Need to ensure a safe and prepared approach to tourism development

Solution

• Launching guidelines to streamline the operations of adventure tourism and camping operators
• Streamlining caravan tourism operators, homestay and bed and breakfast establishments

• Mandatory registration for tourism providers to ensure a safe environment
• The common online registration portal for an effective process of registration 
• Third-party inspection with expertise for quality and quicker processing time

Outcomes

• Difficulty in establishing a clear framework for developing segments of tourism
• The hesitancy of private players to start tourism businesses due to lack of clear guidelines 
• Provision of substandard service and lack of required amenities
• Lack of safety regulations and certified operators
• Illegal operation without obtaining any permissions

Challenges

• Standardized operation of adventure tour operators, camping operators, caravan tour operators, etc
• Establishment of homestays in the state 
• Creation of quality infrastructure to facilitate the services
• Standardizing the quality of tourism services 
• Creating a safe and secure environment for tourist participation

Video

See Presentation

Gallery

Case Study

Increasing the Growth of Tourism

Introduction:

To guarantee a secure and organized approach to tourism development via the Registration of Tourism Operators, the Department of Tourism, Government of Tamil Nadu, released guidelines for controlling the activities of tourism services. The critical goals of the guidelines were to ensure that services were provided in a high-quality manner following appropriate safety and hygiene procedures.

Problem:

There were problems with unregulated tourism service providers that hampered the quality of services provided to domestic and international tourists before the project’s implementation. Clarity on the scope, terminology, and eligibility of tourist providers was lacking.  There was a requirement for the prohibition of unlicensed activities and to resolve the safety issues due to unmonitored conduct.

Solution:

It involved launching guidelines to streamline the operations of adventure tourism operators and camping operators. Registration for tourism providers was made mandatory to ensure a safe environment for tourist participation. A typical online registration portal was provided for an effective and stakeholder-friendly process. The third-party inspection was done with expertise to ensure quality and quicker processing time.

Outcomes:

The outcomes included standardized operation of adventure tour operators, camping operators, caravan tour operators, etc. The establishment of homestays in the state and the creation of quality infrastructure to facilitate the services. It also involved creating a safe and secure environment for tourist participation.

Challenges: 

The challenges included the provision of substandard services and the lack of required amenities, safety regulations and certified operators. Illegal operation without obtaining any permissions was also an obstacle.

Innovation:

The innovative aspect of the project was the development of a user-friendly online portal for tourism.

Opportunities:

The project has implications for releasing the guidelines for tourism service providers. It also included implementing the skill upgradation program for tourist guides.

Summary:

The portal was created as a one-stop solution for the operator’s convenience and process simplification. The main objective of ensuring safe travel and experience for domestic and international tourists was achieved. 

For more information, please contact:
Mr Sandeep Nanduri, Director of Tourism and Managing Director TTDC at ttdc.chennai@gmail.com

(The content on the page is provided by the Exhibitor)

The best way to show your appreciation for this project is to click some advertisements and keep a count of how many you clicked. You will be asked for the number of advertisements that you clicked before you can vote. The money generated through this supports our social action.