RajKaj (Integrated Rajasthan e-Office Project) – Department of Information Technology & Communication (DoIT&C), Government of Rajasthan

The best way to show your appreciation for this project is to click some advertisements and keep a count of how many you clicked. You will be asked for the number of advertisements that you clicked before you can vote. The money generated through this supports our social action.

Development of Digitized Office Space 

Problem

• Manual paper based processing in offices results in an inefficient system.
• Unstructured organization setup and complex manual processes.
• Existing systems were in silos and lacked integration.
• Unavailability of updated information.
• Redundancy in generating, collecting & processing information.

Solution

• Development of RajKaj web portal for end-to-end automation of processes.
• Automated delegation of work with right delegation for taking action on behalf
• Facilitated information sharing/exchanging modules/processes and third party systems
• Developed Metadata captured both in hindi and english 
• Auto generation of UO Note/ Orders through standard global templates
• Integrated SMS, e-mail intimations with e-Sign & digital signature system 

Outcomes

• Re-engineered & simplified online processes for office automation.
• The portal can be accessed from anywhere anytime.
• Resulted in significant savings in terms of operational cost.
• Overcame issues like inconsistent data/ambiguous information 
• Employee related reimbursement services are being transacted electronically.

Video

See Presentation

Gallery

Case Study

Development of Digitized Office Space 

Introduction

RajKaj is a highly effective, efficient, reliable, transparent and integrated next generation IT platform to enhance office productivity and streamlining internal processes associated with day to day functioning.

Problems

The traditional manual paper based processing was followed in offices resulting in an inefficient system. The organizational set up was unstructured and complex as the existing system was in silos and lacked information.

Solutions

The organization developed a RajKaj web portal which facilitates end-to-end automation of processes with automated delegation of work. The system facilitates information sharing among modules/processes and third party systems. The department developed an integrated system of SMS and E-Mail along with a digital signature system for complete digitalization. Other employee-related services are also facilitated for e-transactions in real-time.

Outcomes

The project simplified online processes for office automation which can be accessed through the web, at any time, anywhere, using any device like PC, Laptops, Mobile, and Tablets. The automation increased the overall efficiency & productivity and resulted in significant savings in terms of operational cost. The issues like inconsistent data/ambiguous information no longer persist.

Challenges

The department showed resistance in process re-engineering and there was a lack of administration support. There was a lack of required resources with incomplete information and requirements as there was a wide difference between manual practices and defined processes.

Innovation

The development of a system for auto generation of UO Note/ Orders, auto work reallocation and workflow management and integration with E-Sign and e-Vault.

Opportunities

The department plans to develop service oriented applications and to facilitate faceless process automation. Disrupting technologies like AI/ML, robotics, block chain, cloud services and wearable devices can be used and a decision support system without manual intervention will be developed.

Summary

The platform provides Enterprise Platform with multiple capabilities and re-usable components to provide an electronic and collaborative workplace, automated processes which have been built in compliance to Government policies and procedures providing an efficient and transparent workplace, with very high level of GPR.

For more information, please contact:
Mr Vijay Prakash, Joint Director at vijayp.doit@rajasthan.gov.in

(The content on the page is provided by the Exhibitor)

The best way to show your appreciation for this project is to click some advertisements and keep a count of how many you clicked. You will be asked for the number of advertisements that you clicked before you can vote. The money generated through this supports our social action.