Alternative Dispute Resolution Measures For Consumer Under Electricity Act, 2003 – Delhi Electricity Regulatory Commission
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Resolving Issues in the Electricity Sector
Nomination
- Lack of information about Consumer Rights among the citizens
- Need for awareness of Consumer Rights protection among the citizens
- Requirement of a system for establishment of consumer advocacy cell
- Increased requirement of time and cost incurred in litigation
Achievements
- Published consumer charters and provided complaint filing in DERC
- Established and promoted consumer grievance redressal forum, ombudsman and permanent lok adalat
- Developed power of state commission to refer matter for arbitration
- Developed consumer advisory cell in DERC and issued bulletins for awareness
SKOCH Award Nominee
Category: Other – City
Sub-Category: Other – City
Project: Alternative Dispute Resolution Measures For Consumer Under Electricity Act, 2003
Start Date: 2018-03-08
Organisation: Delhi Electricity Regulatory Commission
Respondent: Mr Justice Shabihul Hasnain Shastri, Chairperson
http://derc.gov.in
Level: Executive
For more information, please contact:
Mr Justice Shabihul Hasnain Shastri, Chairperson at ddca@derc.gov.in
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