“ORU KURAL PURACHI” / Integrated Complaint Tracking System – TIRUPPUR CITY MUNICIPAL CORPORATION
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Integrated Complaint Tracking System
Nomination
- Difficulty for the authority in maintaining the record of their operations.
- Identifying key areas for special focus.
- Lack of tracking mechanism on the complaint status.
- Quality and timely redressals are not effectively measured using scientific feedback methods.
Achievements
- The website has made it easier for the authority to maintain the record of their operations.
- For the end user, the system has made it much easier to lodge a complaint that comes under the jurisdiction of the Tiruppur Corporation.
- Availability of tracking mechanism on the complaint status.
- Quality and timely redressals of public grievance with a sophisticated scientific feedback using SMS and IVRS calls with a rating interface.
SKOCH Award Nominee
Category: Other – Municipality
Sub-Category: Other – Municipality
Project: “ORU KURAL PURACHI” / Integrated Complaint Tracking System
Start Date: 2021-05-25
Organisation: TIRUPPUR CITY MUNICIPAL CORPORATION
Respondent: Mr KRANTHI KUMAR PATI, Commissioner
https://www.smarttiruppur.com/
Level: Executive
For more information, please contact:
Mr KRANTHI KUMAR PATI, Commissioner at commr.tiruppur@tn.gov.in
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