Cash Kendra – The Sikkim State Co-operative Bank Ltd

CASH KENDRA

Financial exclusion: 70% of rural Sikkim lacked banking access due to geographical and logistical challenges.
Sparse distribution of bank branches made access to formal banking extremely limited in remote villages.
Digital illiteracy and a cash-dominant economy slowed down adoption of tech-based financial services.
Villagers were dependent on high-interest informal lenders, increasing financial vulnerability.
Delays in accessing pensions and MGNREGA wages due to manual processes and travel dependency.

Introduced Cash Kendras—tech-enabled banking outlets co-located at village cooperative societies.
Equipped centers with biometric handheld devices supporting real-time deposits, withdrawals, and Aadhaar-based services.
Conducted 1,000+ literacy campaigns using street plays and community sessions to build digital trust.
Enabled secure UPI and card-based transactions in rural areas to ease transition from cash.
Established partnerships with milk societies and schools to extend outreach.

Established 109 operational Cash Kendras, reaching thousands in remote locations.
Over ₹13 crore transacted through 30,000+ digital transactions.
Disbursed 1,200+ Kisan Credit Card loans, reducing informal borrowing by 50%.
Boosted savings account penetration, especially among women and school children.
Achieved 100% digitization of pension and wage disbursal in covered villages.

For more information, please contact:
Pema Chenzom at headoffice@siscobank.com

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