SARATHI – Post Graduate Institute of Medical Education & Research
Need for Project Sarathi
Nomination
Overwhelming Patient Loads: PGIMER Chandigarh experiences over 3 million outpatient visits annually, leading to immense strain on its healthcare resources, highlighting the urgent need for innovative patient management solutions.
Youth Engagement in Community Service: The initiative aims to actively involve youth as volunteers, addressing issues of social responsibility and motivating them to engage in meaningful community service rather than anti-social behaviors.
Enhancing Healthcare Efficiency: With limited immediate hiring options, Project Sarathi offers a volunteer-based solution to enhance operational efficiency at PGIMER, thereby improving patient support without the financial burden of new staff.
Addressing Healthcare Gaps: The project seeks to bridge the gap in non-clinical patient care, providing assistance in navigation, registration, and basic patient inquiries, which are critical in improving patient experiences in high-demand settings.
Fostering Compassionate Citizenship: The initiative nurtures empathy and responsibility among students, encouraging them to become compassionate members of society while also improving community health outcomes.
Achievements
Increased Patient Satisfaction: Approximately 80% of patients utilizing Sarathi services reported high satisfaction levels, with an average satisfaction score of 4.08 out of 5, indicating that the initiative effectively meets patients’ needs.
Reduced Waiting Times: Patients who used Sarathi services experienced an average wait time reduction from 4.2 hours to 2.8 hours, reflecting a significant improvement in patient navigation and queue management.
Effective Navigation Support: The initiative helped nearly 60% of patients navigate the OPD smoothly, particularly first-time visitors, contributing to a positive initial experience in the healthcare system.
Alleviation of Staff Workload: Feedback from hospital staff indicated a notable reduction in non-clinical workloads, allowing healthcare workers to focus on patient care, enhancing overall operational efficiency.
Scalability and Sustainability: Following its success at PGIMER, the Project Sarathi model gained traction, inspiring its implementation in over 700 hospitals nationwide, emphasizing its scalable and sustainable impact on the healthcare system
SKOCH Award Nominee
Category: Central Government
Sub-Category: Central Government
Project: SARATHI
Start Date: 5-06-2024
Organisation: Post Graduate Institute of Medical Education & Research
Respondent: Vivek Lal
https://pgimer.edu.in/PGIMER_PORTAL/PGIMERPORTAL/home.jsp#
Level: Executive
For more information, please contact:
Vivek Lal at dpgi@pgimer.edu.in
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