Contactless Services & Services under RTS Act – Maharashtra Motor Vehicles Department

Contactless Services & Services under RTS Act

Citizens had to physically visit RTO offices for basic transport services, leading to crowding and inefficiency.
There was low accessibility for citizens from rural areas and working professionals due to rigid office timings.
Absence of digital integration led to delays, paperwork, and increased service delivery time.
Only 14 services were covered under the RTS Act, limiting timely and accountable delivery.
Lack of awareness and digitization caused underutilization of available Parivahan services.

Over 80 lakh citizens avoided RTO visits, saving time, travel cost, and paperwork.
Enabled access to key services like license issuance and renewal without human intervention.
Reduced paper-based applications; now fully digital documentation through Parivahan.
Increased departmental efficiency and real-time tracking through RTS integration.
Positioned Maharashtra as a leader in digital, citizen-centric transport service delivery.

For more information, please contact:
Vivek Bhimanwar at transport.commr-mh@mah.gov.in

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