Smart Governance – Kalyan Dombivli Municipal Corporation
KDMC Smart ERP: Enhancing Urban Service Delivery
Problem
- Citizens had to visit municipal offices for services, causing inefficiency and inconvenience.
- Reliance on manual systems led to errors and delays, negatively impacting service quality.
- Disconnected systems for property, water, and trade licenses caused revenue leakages and billing inaccuracies.
- Lack of integrated, real-time data hindered effective grievance management and service tracking.
- There was a need to modernize operations with a digital ERP system to align with smart city standards
Solution
- Unified ERP system integrated 11 modules, streamlining service access and management.
- KDMC 24×7 mobile app enabled remote service access, payments, and grievance tracking.
- Migrated legacy data with GIS integration, improving property and grievance management.
- Automated tax and billing system enhanced accuracy by reducing manual intervention.
- Real-time monitoring with cloud recovery ensured system stability and security
Outcomes
- Citizens accessed 24/7 municipal services, reducing in-person visits and improving convenience.
- Automated billing boosted revenue collection, reducing leakages in tax and utility services.
- Workflow automation enhanced operational efficiency, reducing errors and administrative burdens.
- Real-time tracking and transparent billing fostered citizen trust and satisfaction.
- Data insights enabled proactive issue resolution and informed decision-making for city improvements.
SKOCH Award Nominee
Category: State Government – Urban Development Department
Sub-Category: State Government – Urban Development Department
Project: Smart Governance
Start Date: 7-17-2020
Organisation: Kalyan Dombivli Municipal Corporation
Respondent: Indurani Jakhar
https://kdmc.gov.in
Level: Club Star
Video
See Presentation
Gallery
Case Study
KDMC Smart ERP: Enhancing Urban Service Delivery
Introduction
KDMC implemented a Smart Governance Solution with a unified ERP system to modernize municipal services, improve efficiency, and enhance citizen satisfaction.
Problems
KDMC faced challenges with inefficient, manual processes causing citizen inconvenience, revenue leakages, service delays, and limited transparency. Disconnected systems and lack of digital transformation hampered effective grievance management.
Solutions
The solution integrated 11 ERP modules, along with the KDMC 24×7 mobile app, streamlining service access. GIS-enabled data migration, automated billing, and real-time monitoring improved operational efficiency and service accuracy.
Outcomes
The transformation enhanced service accessibility, increased revenue collection, and automated workflows. Real-time data insights enabled proactive decision-making, fostering transparency, trust, and efficient urban governance.
Challenges
Challenges included accurate data migration, integration of multiple modules, user adoption, data security, and setting up secure cloud infrastructure for disaster recovery.
Innovation
KDMC’s solution introduced a comprehensive ERP platform for service integration, enhanced with 24/7 access, automated workflows, real-time insights, and strong data security. The scalable system aligns with state and national digital initiatives.
Opportunities
KDMC’s solution offers future opportunities for new service modules, AI-powered analytics, predictive maintenance, and enhanced citizen engagement, serving as a model for municipal digital transformation.
Summary
KDMC’s Smart Governance Solution modernized municipal services, improving efficiency, transparency, citizen engagement, and scalability, setting a benchmark for smart city governance.
For more information, please contact:
Indurani Jakhar at commissionerkdmc@gmail.com
(The content on the page is provided by the Exhibitor)