JPL’s OSS/BSS and Automation Portfolio – Jio Platforms Ltd
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JPL’s OSS/BSS and Automation Portfolio
Problem
- Merging the cloud-native architecture with legacy systems was intricate.
- Balancing diverse services, from Messaging-as-a-Service to CRM integration.
- Adapting to the booming A2P business messaging market.
- Ensuring zero downtime during inline upgrades in Jio OSS FMS.
- Implementing AI and ML capabilities for light-touch operations in the Network Management System.
Solution
- JPL adopted a holistic cloud-native approach, ensuring automation, scalability, etc.
- Recognising 5G’s transformative potential, we ensured seamless integration with our platforms.
- Introducing a comprehensive digital suite.
- Seamlessly integrated CRM for emphasising a customer-centric approach.
- Enhancing enterprise integration and self-service capabilities.
Outcomes
- Closely monitored the reduction in operational downtimes, faster deployment times, etc.
- Post-implementation surveys revealed higher customer satisfaction levels.
- Significant cost savings, greater revenue streams from new services, and increased profitability.
- Increased user engagement on the new platform.
- Higher subscription rates and reduced churn rates signalled success.
SKOCH Award Nominee
Category: Other – Corporates
Sub-Category: Other – Corporates
Project: JPL’s OSS/BSS and Automation Portfolio
Start Date: 2023-05-01
Organisation: Jio Platforms Ltd
Respondent: Dr Nishtha Tyagi, Product Marketing Manager
https://www.jio.com/platforms
Level: Club Star
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Case Study
JPL’s OSS/BSS and Automation Portfolio
Jio Platforms enable a paradigm shift in how modern telecommunications networks are deployed, operated, managed, and monetised. Its cloud-native OSS/BSS stack enables a future-ready digital ecosystem to revolutionise network and business functions.
By scalability, agility and intelligence, JPL’s holistic approach helps maximise 5G monetisation potential, enabling CSPs to differentiate in highly competitive markets.
Jio’s OSS/BSS stack is critical in digital transformation, enabling network operators to manage operations and customer relationships more efficiently and effectively.
Problem
It is a journey of creating a next-gen platform that enables digital transformation for the modern communications network and challenges. Creating a system that allowed for innovative service provision and offered robust and adaptive monetisation avenues was a significant hurdle. Handling the exponential growth in subscribers, ensuring system scalability to meet real-time demands, and providing diverse service offerings posed operational challenges.
Solution
JPL adopted a holistic cloud-native approach, ensuring automation, scalability and full API compliance across systems and integrated 5G network. Leveraging internal teams and external collaborations, they dive deep into understanding the technologies, methodologies, or strategies that can address identified needs. Cross-functional teams convene in brainstorming sessions to generate innovative solutions.
Outcome
Post-implementation surveys revealed higher customer satisfaction levels. Feedback mechanisms helped them identify pain points, and subsequent refinements increased net promoter Scores. JPL can rapidly scale its infrastructure up or down based on demand by adopting a cloud-native architecture from the outset. This flexibility ensures that resources are never wasted, and the organisation remains agile in response to market dynamics.
Summary
Jio’s OSS/BSS stack is critical in digital transformation, enabling network operators to manage operations and customer relationships more efficiently and effectively. JPL’s cloud-native architecture enables adaptive agility for a genuinely future-proof network in the fast-paced digital landscape.
For more information, please contact:
Dr Nishtha Tyagi, Product Marketing Manager at Nishtha.Tyagi@ril.com
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