eKGB – Kerala Gramin Bank

e^KGB

Streamlined loan documentation with KGB eSign, reducing paperwork, turnaround time, and enhancing customer experience.
Facilitated remote loan applications through KGB eLoan, eliminating the need for branch visits.
Enabled digital account opening and digital passbook features with DiGi KGB Mobile App.
Simplified KYC process through KGB VKYC, allowing customers to complete it from home digitally.
Enhanced customer service and engagement with WhatsApp banking and real-time grievance resolution through KGB Connect.

Recognized need for digital transformation to enhance customer experience and operational efficiency.
Partnered with M/s Cerebtec, NPST Ltd, Think360.ai, Kwik.ID, Leegality, and AWS for technical expertise and development of digital solutions.
Developed and tested solutions to ensure functionality, security, and compliance.
Rolled out digital services, conducted comprehensive employee training programs for optimal use of new tools.
Continuously monitored performance, gathered customer feedback, and made necessary adjustments to enhance functionality.

Significant improvement in customer satisfaction due to streamlined, convenient digital services accessible from home.
Reduced paperwork and faster service delivery, resulting in optimized resource utilization and lower operational costs.
Broader reach to remote and rural customers, ensuring wider access to essential banking services.
Improved data protection and adherence to regulatory standards, maintaining customer trust and integrity.
Increased usage of digital banking platforms, reflecting successful customer transition from traditional to digital banking.

For more information, please contact:
Mr Ragesh T V at itwing.kgb@keralagbank.com

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