Online Services under West Bengal Fire & Emergency Services – Department of Fire & Emergency Services , Government of West Bengal
The best way to show your appreciation for this project is to click some advertisements and keep a count of how many you clicked. You will be asked for the number of advertisements that you clicked before you can vote. The money generated through this supports our social action.
Online Services under West Bengal Fire & Emergency Services
Problem
- Door-to-door visits.
- Payment hassle and red taps.
- Human interface.
- Scarcity of computer hardware.
- Connectivity issues in many rural belts.
Solution
- Holistic online services delivery system.
- Making online applications sitting at home.
- Once the application is approved, the citizen can pay the requisite fee online.
- All services are delivered in time bound manner, which is brought under the ambit of the West Bengal Right to Public Services Act’2013.
- Facilitated tracking the status of the application by the click of a button.
Outcomes
- Real-time report-generating tools.
- Satisfaction of the targeted citizens.
- Eradication of nepotism and favoritism.
- Real-time monitoring of the services delivery workflow.
- Auto assignment of Inspectors, thus arresting favoritism
SKOCH Award Nominee
Category: Fire & Emergency Services – State Department
Sub-Category: secFire & Emergency Services – State Department
Project: Online Services under West Bengal Fire & Emergency Services
Start Date: 2017-04-01
Organisation: Department of Fire & Emergency Services , Government of West Bengal
Respondent: Mr Pemba Tshering Sherpa, Senior Special Secretary
https://edistrict.wb.gov.in
Level: Club Star
Video
See Presentation
Gallery
Case Study
Online Services under West Bengal Fire & Emergency Services
Introduction
With rapid industrialization and urbanization in the first two decades of this century, the number of high-rise buildings and high-risk industries has mushroomed everywhere.
Problems
Making door-to-door visits took a lot of work. Also, hassle in payment and red tappism posed as problems too.
Solution
A holistic online services delivery system is introduced. Once the application is approved, the citizen can pay the requisite fee online without visiting any bank branch.
Outcomes
Real-time report-generating tools resulted in the satisfaction of the targeted citizens. Nepotism and favoritism were eradicated. There was also a real-time monitoring of the services delivery workflow.
Challenges
Connectivity issues in many rural belts were a challenge. Also, psychological issues emerged among the departmental actors on migration from offline to online mode.
Innovation
Time-bound services delivery system as per West Bengal Right to Public Services Act’2013. Online payment facility without the visit of any banks was an innovation.
Opportunities
Integration of the services with other statutory bodies culminating in Single Window Platform.
Summary
After numerous meetings, interactions, trials and raw data entries of the existing files, 6(six) numbers of online services were made live on 16th July 2017. With the introduction of these online services, the Department has issued 24429 new Fire Licenses; 1,05,297 renewals, etc.
For more information, please contact:
Mr Pemba Tshering Sherpa, Senior Special Secretary at firedepartment@rediffmail.com
(The content on the page is provided by the Exhibitor)
The best way to show your appreciation for this project is to click some advertisements and keep a count of how many you clicked. You will be asked for the number of advertisements that you clicked before you can vote. The money generated through this supports our social action.