CSR Max – Shriram Life Insurance Co Ltd
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CSR Max
Nomination
- Very low Claim settlement ratio below 65%. (2016-17).
- Negative Impact on customers due to low claim settlement ratio.
- Frauds by customers and distributors were frequently done.
- Two times higher claims were reported in the Pandemic Year which was a big challenge as customer’s expectations were high.
Achievements
- The claim settlement ratio jumped from 65% to 97.4% is a great achievement given our customer base mainly from the rural segment.
- 91% of the NON-EARLY claims are paid within 12/48 hours
- 50.76 Cr rupees claims paid with a 97.4% claim settlement ratio.
- Improve the claim ratio and take it from 65% to more than 90%.
SKOCH Award Nominee
Category: BFSI, Fintech
Sub-Category: BFSI Fintech – Insurance
Project: CSR Max
Start Date: 04-08-2017
Organisation:Shriram Life Insurance Co Ltd
Respondent: Dr Radhakrishnan R, Chief Marketing Office
www.shriramlife.com
Level:Executive Star
See Presentation
Gallery
For more information, please contact:
Dr Radhakrishnan R, Chief Marketing Officer at rk@shriramlife.com
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