Actionable Intelligence for Sustainable Traffic Management – Bengaluru Traffic Police, Government of Karnataka

Problem

•  Severe traffic congestion due to outdated systems and a lack of real-time data integration.
• Incident detection delays and poor emergency coordination prolonged response times.
• Limited preparedness for managing large-scale public events caused gridlocks.
• Absence of data-driven enforcement tools and centralised traffic analytics.
• Low citizen trust due to weak communication, feedback, and transparency mechanisms.

Solution

1. Developed mobile apps, a WhatsApp chatbot, and a unified web portal with multilingual support
2. Launched Mitra Vaani, a voice-based service for differently-abled citizens to access information easily
3. Introduced paperless Rent Management and Tenement Transfer systems for efficient and traceable applications
4. Enabled appointment scheduling, project-affected person (PAP) tracking, and QR-based service access
5. Uploaded 4.68 crore documents online, ensuring citizens can access key information without formal RTI requests

Outcomes

1. Over 5 lakh external beneficiaries used the digital platforms effectively, showing a strong digital transition
2. Physical footfall at SRA offices has significantly reduced, indicating a successful online shift
3. Rent and transfer requests are processed more quickly due to system automation
4. Citizens reported greater satisfaction due to real-time tracking and reduced bureaucratic friction
5. SRA won First Prize in Government of Maharashtra’s “100 Days Programme” among 95 departments