NMMC Property Tax Reform: Comprehensive Governance and Digital Transformation – Navi Mumbai Municipal Corporation

NMMC Property Tax Reform: Comprehensive Governance and Digital Transformation

The manual property tax assessment system was slow, error-prone, and inconsistent, leading to disputes and inefficiencies.
Citizens faced confusing billing cycles, extensive paperwork, and limited payment modes, creating hardship.
Revenue leakages and delayed collections strained NMMC’s finances, affecting essential civic services.
Lack of transparency eroded public trust in governance and reduced compliance.
Operational bottlenecks made it difficult to address chronic arrears and maintain predictable cash flows.

Developed a fully digitised property tax system with automated assessments and transparent workflows.
Simplified approvals to three levels and consolidated billing into a single annual cycle.
Introduced a multi-channel payment ecosystem including UPI, BBPS, WhatsApp Pay, and QR-based instant payments.
Implemented GIS-based Japti targeting and predictive analytics for enforcement and recovery.
Launched structured awareness campaigns and recognition programs like “Zero Defaulter Society” and “Best Tax Inspector” awards.

Streamlined workflows reduced service delivery time and documentation, offering 24/7 citizen convenience.
Automated assessments eliminated manual errors and disputes, improving transparency and governance efficiency.
Revenue collection reached ₹534 crore by Q2 FY 2025–26, nearly half the annual target of ₹1200 crore.
Increased public compliance through outreach campaigns across social media, buses, hoardings, and local jingles.
Enhanced staff accountability and motivation through structured targets, recognition, and real-time dashboards.

For more information, please contact:
Kailas Shinde at commissioner@nmmconline.com

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