Feedback Mechanism – Cantonment Board Landour
Feedback Mechanism
Nomination
- Manual grievance systems led to delayed and inconsistent redressal.
- Citizens lacked access to round-the-clock service communication channels.
- Absence of real-time monitoring hindered administrative accountability.
- Limited digital literacy restricted public participation in governance.
Achievements
- Grievance redressal time has been reduced significantly to an average of 3 working days.
- Increased citizen trust and satisfaction through transparent and prompt services.
- Widespread usage of online modules for certificates, taxes, and other civic services.
- Created a paperless, scalable, and replicable governance model for other cantonments.
SKOCH Award Nominee
Category: Autonomous Body
Sub-Category: Autonomous Body
Project: Feedback Mechanism
Start Date: 2-25-2020
Organisation: Cantonment Board Landour
Respondent: Ankita Singh
https://echhawani.gov.in/citizen/language-selection
Level: Executive Plus
See Presentation
For more information, please contact:
Ankita Singh at ceoland-stats@nic.in
(The content on the page is provided by the Exhibitor)