Rent Management System – Slum Rehabilitation Authority, Brihanmumbai
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Rent Management System
Problem
- The Slum Dwellers application for rent related complaint were received manually which increases footfall at the office and difficult to manage the crowd at times.
- The developer was not disbursing the rent on time.
- Slum-Dwellers were facing difficulties in receiving rent.
- Tracking of the rent application was difficult once the manual application is made by the slum-dweller.
- It was difficult to track scheme wise record of the developer making payment to number of slum dwellers.
Solution
- The agency for development of the application was appointed following a transparent open tender method.
- The agency has gathered requirement and developed the application.
- The application was then launched for citizens and SRA officials.
- Digitizing the process of Rent Complaint Management to ease the tracking of the application
- Reducing footfall in SRA by digitizing the process, so that citizens can apply and track their complain online
Challenges
- Shifting from manual to digitized system was challenge initially for the stakeholders.
- However, with proper training the stakeholders were onboarded for using the digitized system.
- Citizens were not aware about the process of digitized rent application.
- To address this, banners and standees were placed in SRA office to aware citizens about the new online digital application for rent management.
- Advertisement was done on SRA website as well to create awareness regarding the digitized rent application for citizens.
Innovation
- This online system eases the Slum-Dwellers and SRA Officials to create a convenient and easy-to-use online process for logging and tracking.
- The Rent Management System addresses the challenges of manual submission and tracking of the rent application.
- The Rent Management System was crucial in managing rent related complaints of the citizens.
- It automates the scheduling of hearings, which were previously managed manually, reducing the likelihood of errors and delays.
- This digital transformation not only improves efficiency but also fosters a transparent workflow.
Outcomes
- The process of Rent Complaint management is digitized hence the citizens need not come to the SRA office for the rent complain related application.
- This has helped in reducing the footfall in SRA to certain extent.
- The tracking of the rent complain application has become easy.
- Developing this application shall help citizens in great way.
- Easing the Slum-Dweller and SRA Officials to create a convenient and easy-to-use online process.
SKOCH Award Nominee
Category: Autonomous Body
Sub-Category: secAutonomous Body
Project: Rent Management System
Start Date: 4-01-2024
Organisation: Slum Rehabilitation Authority, Brihanmumbai
Respondent: Mahendra Kalyankar
https://rent.sra.gov.in/
Level: Excellence
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Case Study
Rent Management System
Introduction:
Slum Rehabilitation Authority, Brihanmumbai (SRA) is a “Planning Authority” for the rehabilitation of slums in Brihanmumbai. As a Planning Authority, SRA is also responsible for slum dwellers receiving rent from the developer until their house is constructed. The purpose of the Rent Management System is to streamline the interactions between Slum-Dwellers and SRA officials, providing a user-friendly online platform for managing rent-related complaints.
Problems:
The Slum Dwellers’ applications for rent-related complaints were received manually which increased footfall at the office and made it difficult to manage the crowd at times. The developer was not disbursing the rent on time and slum-dwellers were facing difficulties in receiving rent. Tracking of the rent application was difficult once the manual application is made by the slum-dweller. It was difficult to track the scheme-wise record of the developer making payments to the number of slum dwellers.
Solution:
The agency for the development of the application was appointed following a transparent open tender method. The agency has gathered requirements and developed the application. Digitizing the process of Rent Complaint Management to ease the tracking of the application. Reducing footfall in SRA by digitizing the process, so that citizens can apply and track their complaints online
Challenges:
Shifting from a manual to a digitized system was a challenge initially for the stakeholders. However, with proper training, the stakeholders were onboarded for using the digitized system. Citizens were not aware of the process of digitized rent application and to address this, banners and standees were placed in the SRA office to aware citizens of the new online digital application for rent management.
Innovation:
This online system eases the Slum-Dwellers and SRA Officials to create a convenient and easy-to-use online process for logging and tracking. The Rent Management System addresses the challenges of manual submission and tracking of the rent application. The Rent Management System was crucial in managing rent-related complaints of the citizens. It automates the scheduling of hearings, which were previously managed manually, reducing the likelihood of errors and delays.
Outcomes:
The process of Rent Complaint management is digitized hence the citizens need not come to the SRA office for the rent complaint-related application. This has helped in reducing the footfall in SRA to a certain extent. The tracking of the rent complaint application has become easy and developing this application shall help citizens in a great way. Easing the Slum-Dweller and SRA Officials to create a convenient and easy-to-use online process.
Opportunities:
This application will further be enhanced by transferring the applicable rent online directly to the beneficiary account.
Summary:
The Rent Management System allows Slum-Dweller to log and track their complaints with ease, offering real-time updates and transparency throughout the process. It automates the scheduling of hearings, which were previously managed manually, reducing the likelihood of errors and delays
For more information, please contact:
Mahendra Kalyankar at ceo@sra.gov.in
(The content on the page is provided by the Exhibitor)
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