AnyTrac : Intelligent Supply Chain & Customer Experience – Jio Platforms Limited
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AnyTrac: Intelligent Supply Chain & Customer Experience
Problem
- One of the primary issues faced was inventory inaccuracy.
- Their supply chain operations also experienced inefficiencies, with difficulties in tracking goods.
- Unauthorised product movement within their stores and warehouses.
- In their retail stores, customers frequently endured long checkout wait times, leading to dissatisfaction.
- They struggled to gain deep insights into customer behaviour and preferences.
Solution
- Reliance Jio has numerous digital transformation initiatives that are revolutionising the retail sector.
- Liberate from the constraints of legacy platform with monolithic architecture to cloud native.
- Focus on providing scale on-demand and have greater control on releasing new features.
- Reliance Jio has invested significantly in building a robust and extensive 4G network.
- Deploying a high-speed and reliable network to support seamless connectivity and data services.
Outcomes
- The AnyTrac Application has seen a significant surge in user adoption.
- It has garnered a substantial user base, with millions of downloads and a consistent user count.
- Its widespread acceptance appeals to a diverse audience.
- AnyTrac has proven its ability to handle increasing workloads effectively.
- The issue of long checkout wait times has been resolved.
SKOCH Award Nominee
Category: Other – Corporates
Sub-Category: secOther – Corporates
Project: AnyTrac : Intelligent Supply Chain & Customer Experience
Start Date: 2022-09-01
Organisation: Jio Platforms Limited
Respondent: Mr Rajiv Katira, Assistant Vice President
https://anytrac.ril.com
Level: Club Star
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Case Study
AnyTrac: Intelligent Supply Chain & Customer Experience
AnyTrac, the brainchild of Jio Platforms, has ushered in a transformative era of IoT solutions. Its exceptional impact on connecting the physical world with digital insights fosters sustainability. AnyTrac’s innovative approach and dedication to driving change in the IoT landscape unquestionably redefined how industries can harness IoT technology for the betterment of society.
Problem
One of the primary issues they faced was inventory inaccuracy, as manual tracking and traditional barcoding systems often resulted in errors, leading to stockouts, overstock problems and resource mismanagement.
The supply chain operations also needed to improve their efficiency, with difficulties in tracking goods through various stages, causing delays. Loss prevention was a significant concern, as the organisation lacked effective methods to deter theft and unauthorised product movement within the stores and warehouses. In their retail stores, customers frequently endured long checkout wait times, leading to dissatisfaction and they needed help to gain deep insights into customer behaviour and preferences.
Solution
Jio Platforms established a dedicated governance team that diligently monitored advancements weekly and implemented a comprehensive and multifaceted strategy by utilising components/resources within its organisation. AnyTrac employs advanced data analytics and artificial intelligence to give retailers actionable insights. This includes demand forecasting, inventory optimisation, and customer behaviour analysis.
Outcome
The AnyTrac Application has seen a significant surge in user adoption. It has garnered a substantial user base, with millions of downloads and a consistent user count. AnyTrac is built on a highly scalable architecture that can accommodate the growing needs of retailers. It leverages cloud computing resources, allowing for seamless scaling up or down based on demand.
Summary
AnyTrac harnesses state-of-the-art technologies such as RFID (Radio-Frequency Identification), IoT (Internet-of-Things), computer vision and advanced data analytics. These technologies empower retailers with real-time inventory tracking, data-driven insights and enhanced operational efficiency.
For more information, please contact:
Mr Rajiv Katira, Assistant Vice President at Rajiv.Katira@ril.com
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