Jio Partner World Platform – Jio Platforms Limited
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Jio Partner World Platform
Problem
- Most enterprise field force platforms have limited mobile capabilities and do not manage the entire partner lifecycle.
- The legacy system that was being used was inflexible and difficult to customise.
- Required best-in-class field service experience for multiple businesses.
- Taking new products to market requires new field processes and workflows.
- Building integrations with Enterprise systems required lot of time and development effort
Solution
- Design Thinking Approach.
- Business Process Transformation.
- Empowering field force to close customer and business issues to ensure customer delight.
- Transforming facility management activities by digitising asset maintenance.
- End-to-end functionality with Customer at the centre.
Outcomes
- Over 40,000 work orders are processed daily, ensuring seamless connectivity with millions of customers.
- Ajio and JioMart B2B manage their complete sales workforce. Currently, JPW serves
- More than 1.5 million work orders monthly for Jio Fiber
- Reliance Digital uses JPW to install and service more than 15000 consumers
- More than 20,000 Reliance retail stores use Jio Partner World for facility maintenance
- Since inception, saved more than 50% of the IT operations costs of our customers.
SKOCH Award Nominee
Category: Other – Corporates
Sub-Category: secOther – Corporates
Project: Jio Partner World Platform
Start Date: 2023-03-22
Organisation: Jio Platforms Limited
Respondent: Mr Tarun, Kamra, Vice President
https://www.jio.com/partner-world
Level: Club Star
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Case Study
Jio Partner World Platform
Introduction:
Jio Partner World(JPW) is an innovative, cloud-native SaaS platform designed to meet the diverse field force and work order management needs of Reliance. Currently being used by Jio Fiber, Network, Retail, Ajio and more.
Problems:
The lack of a reliable, sustainable, cost-efficient and scalable product for field force enablement was one of the most difficult challenges. The legacy system that was being used was inflexible and difficult to customise. Customisation was costly and not time-efficient, leading to a detrimental impact on business operations.
Solutions:
JPW has empowered the field force to close customer and business issues within SLA to ensure customer delight. It has also transformed facility management activities. JPW use a rapid prototyping development approach that focuses on quickly creating and testing early versions of a product or system. It involves iterative cycles of designing, building and evaluating prototypes.
Outcomes:
JioFiber team configures installation and repair, and more than 15000 work orders are processed daily, and more than 40,000 work orders are processed every day. JPW has had a significant impact on Reliance, with a total cost saving of more than 10 Crore+ /per year. We have reduced the dependency on external vendors who charge a bomb for license fees.
Summary:
JPW is designed to meet the diverse needs of SMBs and large enterprises to manage their field force operations. It also has a robust ticket management solution, which is used across Retail and Corporate facilities.
For more information, please contact:
Mr Tarun, Kamra, Vice President at tarun.kamra@ril.com
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