Jio Rating and Charging System – Jio Platforms Limited
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Jio Rating and Charging System
Problem
- There were many challenges in the rating and charging system of the telecommunications industry.
- OCS systems had to handle a growing volume of charging requests, subscribers and services.
- Charging models, such as real-time rating and personalised charging schemes, require sophisticated systems.
- There were integration challenges with various network elements and IT systems.
- There is a growing need for regulatory compliance related to data privacy and customer protection.
Solution
- Built a nationwide 4G/5G network and optic-based Jio Fiber broadband service to offer high-speed internet.
- Established Jio Platforms to offer JioSaavn, JioCinema, JioMeet, JioHealthHub and JioMoney.
- Ventured into IoT services to provide connectivity, device management, and analytics platforms.
- Offers cloud infrastructure and platform services to provide cloud computing resources.
- Actively sought customer feedback, analysed market trends, and swiftly adapted solutions.
Outcomes
- The solution draws a large customer base and gains a significant market share.
- JPL expanded its service offerings to music streaming, video-on-demand, and digital payment solutions.
- Now, JPL provides streamlined service activation processes, self-service options and real-time usage tracking.
- The adoption of IoT and cloud computing helps to deliver innovative digital services and stay ahead of the competition.
- Collaborations provided access to expanded reach, enhancing Jio’s competitive position.
SKOCH Award Nominee
Category: other – Corporates
Sub-Category: secother – Corporates
Project: Jio Rating and Charging System
Start Date: 2021-12-24
Organisation: Jio Platforms Limited
Respondent: Mr Manish, Gandhi, Sr Vice President
https://www.jio.com/platforms
Level: Club Star
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Case Study
Jio Intelligent Utility Management Performance System (JUMPS)
Intelligent Utility Management Performance System (JUMPS) helps Jio deliver uninterrupted customer services by increasing site uptime and reducing OpEx. This solution also makes a significant impact in reducing carbon footprint by almost 80%.
Managing utility equipment like SMPS, DG, Battery etc across various sites for a telco has always been daunting due to locations spread across various remote parts of the country. Reliance Jio has around 5 lakh sites with a growth rate of 20% per month due to the introduction of 5G. To cope with this growing Infrastructure and Jio’s vision to replace COTS with in-house products, JUMPS was developed based on open source, micro-services architecture that empowered the operations team.
Problem
Utility management systems that existed earlier had limited monitoring and scaling capability, higher maintenance and support costs, and high turnaround times to implement new features. Jio faced several site performance issues like high site down MTTR resulting in service unavailability, inefficient battery utilisation, higher DG utilisation, and repetitive faults.
Solution
Jio Platforms implemented a comprehensive and multifaceted strategy by utilising resources within its organisation, and collaborative efforts among various teams have fast-tracked the product development journey. JPL has been continuously collecting customer feedback, participating in industry forums and benchmarking against the best industry standards.
Jio Platforms established a dedicated governance team that diligently monitored advancements every week. Employing an Agile methodology, the project was executed in a series of sprints, each typically lasting around two weeks. This approach facilitated iterative development, continuous feedback, and the ability to adapt swiftly to evolving requirements.
Outcome
It has increased site/device health and availability by 60% and auto-discovery of all the utility nodes across 5 lakh sites. This platform/product has been engineered on the architecture principle of infinite scale that can monitor many ever-growing utility devices—data retention capability for hourly, daily and yearly aggregation and user concurrency for up to 1200+ users.
Process Automation and streamlining for areas like EB bill reconciliation, identification of diesel theft and reduction in the truck rolls resulted in the following measurable outcomes:
a. The Diesel saving concerning DG run hours by reduction of ~ 7300 hrs per day is approximately 12,500 Litres (Annual saving ~ Rs 40 crore).
b. Facility downtime reduction by 60% through intelligent monitoring.
c. The Site count of Batt Run Hours < 3 hrs in 24 hrs and DG run hours > 12 hrs reduced by 70%.
d. Manpower reduction by 80% through remote monitoring.
Summary
JUMPS was developed based on an open-source micro-services architecture that empowered the operations team. It offers pattern and trend-based analysis for predictive site failures with corrective actions within a time-bound fashion.
For more information, please contact:
Mr Manish, Gandhi, Sr Vice President at manish.gandhi@ril.com
(The content on the page is provided by the Exhibitor)
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