Claim Registration and Claims Detail Tracking Via WhatsApp – Aditya Birla Health Insurance Co Ltd
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Whatsapp Chatbot for Insurance Claim
Nomination
- The hassles associated with loads of physical paperwork.
- Difficulties faced during claim registration and claims detail tracking & status.
- Unstated reasons for deduction amount and other deduction details.
- Difficulties in reaching insurance for the claim-related process
Achievements
- Provision of seamless assistance with claims intimation, claims detail tracking, and other benefits via WhatsApp.
- Facilitated chatbot to provide details of hospitalisation and nearest cashless network of hospitals through city pin code.
- Availed self-service feature for customers to raise any query related to the claim.
- Facilitated ease of documentation through online image upload, claims filing on the go, and 24*7 online claims tracking.
SKOCH Award Nominee
Category: Service – Medium Enterprise
Sub-Category: Service – Medium Enterprise
Project: Claim Registration and Claims Detail Tracking Via WhatsApp
Start Date: 2022-04-01
Organisation: Aditya Birla Health Insurance Co Ltd
Respondent: Mr Niladri Bhattacharya, AVP – Head Corporate Communications
https://www.adityabirlacapital.com/healthinsurance/homepage
Level: Executive
For more information, please contact:
Mr Niladri Bhattacharya, AVP – Head Corporate Communications at niladri.bhattacharya@adityabirlacapital.com
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